long time user tired of bugs that never get fixed

I have been a 1Password user for several years, since near the beginning, and I was a fan for a long time. Unfortunately, each year I have revised this review to be a little grumpier, because there are persistent quality problems with the app. Again and again, major releases are quality control train wrecks (like 6.5 for instance! sheesh!) . I’m out of patience: too many poor design decisions, too many obvious and reproducible bugs that never seem to get fixed. The problems are mostly fairly minor, but many are truly baffling for mothers, or any naive new user…and sometimes me too.

For instance, sync especially has been a huge problem intermittently for years. For instance, after running fine for a while, sync just silently failed at some point and ran unsynced for a month before I noticed, producing serious fragmentation that took me a couple hours to repair, with plenty of head-scratching and eye rolling along the way. During repair, I was shocked to see sync configuration annoyances that are still there 2-3 years after I first noticed them. Really pretty terrible. (I know sync is infamously tricky, but I have plenty of apps that have synced more or less flawlessly for years now. I also have a great deal of experience configuring sync for other apps. 1Password is absolutely one of the jankiest I’ve seen.)

I think 1Password in its current form is a particularly poor choice for new users. The first-run and configuration experience is just riddled with sloppiness. I used to go out of my way to recommend 1P to new users, but I just can’t do that anymore.

Historically, this has been a great app, and there is still plenty to like about it. But not enough, and the persistent glitches have become seriously exasperating.

bigcloits about 1Password, v6.5.1